This is a sample page.
HOW TO RETURN VIA POST
1. Put the item(s) in the shipping box.
2. Attach the return label and cover the original delivery label.
3. Drop it off at a postal office or your couriers drop off point.
4. Get proof of postage for safe delivery.
5. You will receive the refund via the same payment method used for the purchase, within 8-10 working days (depending on your bank) after we received your return.
HOW TO RETURN IN STORE
1. Find a store near you here (in-store services are mentioned in the store details)
2. Return items to a selected store.
3. Store staff will check and process the return on the same day.
4. Make sure you can show the order number, in case the store staff ask for it.
5. You’ll receive a refund email notification within 8 to 10 working days.
RETURN POLICY
- Returns can be made within 20 days, counting from the day of delivery.
- Items must be in the same condition, with original tags.
- Online orders can't be returned to outlet stores.
Some items require unopened, original packaging. This applies to:
- Panties
- T-Shirts
- Boxers
- Briefs
- Swimwear
Incomplete, worn, or washed items won't be accepted.
Need help?
Returning items from multiple orders? Please use the original boxes and their corresponding return labels.
